Our Training Offer
The Ethos of our business is to tailor our approach to our clients needs. Below you will find a broad outline of how we can support our clients, but in every instance we would be tailoring content to fit their specific needs.
Customer Engagement
Creating a strong relationship with your customers is key to delivering successful outcomes, for your business and your customers.
OVERVIEW
Customer engagement is key if we are to succeed in the very competitive marketplace. Understanding customer KPI’s, motivations and strategies are key skills to Account management.
Summary
This interactive workshop includes tools and models to support the creation of compelling customer tools. It drills down into customer psychology and motivations and will help the delegates to put themselves in their customer shoes and plan and deliver customer engagements successfully to deliver their business objectives.
Learning Objectives
Learning Objectives:
•Understand customer KPI’s
•Appreciate how your customers manage their P&L
•Understand the psychology to drive customer engagement
•Develop great customer networking
•Manage productive meetings
•Understand your contacts style and how to leverage it
Selling
Ensuring your teams have great seeling skills is key to your business success. Selling is a skill that needs to be learnt and although some have natural skills in this area it is vital that you prepare your teams to stand out from the crowd
OVERVIEW
Selling is an essential skill that is often assumed rather than developed. Persuasive selling is a skill that can be developed and is key in all customer relationships
Summary
This workshop helps delegates to develop and understand key selling skills that will enhance their business results. It deals with all elements of persuasive selling. Clearly understanding customer needs, effective listening, great questioning, non-verbal communication, problem solving and effective closing of the deal. Delegates will be provided with a number of tools and techniques.
Learning Objectives
•Understand the persuasive selling process
•Develop active listening skills
•Build the ability to ask questions
•Learn how to close
•Learn to apply benefits based selling
•Understand how to build the size of prize
Data to Actionable Insight
In a world that is overwhelmed with data sources, it is key that your team understands how to deliver actionable insights to dirve customer growth.
OVERVIEW
A key skill is the ability to deliver data- based insights that support your business objectives and persuade and convince your customers to take action.
Summary
This workshop provides a compelling tool, that helps delegates develop new skills in deriving insights from data. Using the GRIT model (Gatther data, Reorganize and cluster, Insight generation and Take action.). Working with live data delegate will practice deriving actionable insights from data and transforming them into actionable plans to drive sales and growth.
Learning Objectives
•Develop the skills of clustering and sorting data
•Understand how to derive actionable insights from data
•Create compelling action plans to solve customer challenges
•Learn how to build your insights into a benefits based selling opportunity
Story Telling
Great Story Telling skills supports your teams in selling persuasively and packaging your offer in a way that compels your customers to act.
OVERVIEW
Story telling is a key business skill. This program helps delegates create compelling selling stories that will engage with and enthuse our customers
Summary
This workshop that can be delivered either virtually or in person delivers a guiding framework, tools and techniques to consider, construct and execute an engaging customer meeting.
Delivered through the lens of the customer, this focuses n how you can make an impact and motivate the customer into action
Learning Objectives
•Understand the importance of a story
•Creating a SMARTER Objective
•Build a compelling story line
•Developing impactful headlines
•Focus on customer benefits
Managing the moment
Presenting with Impact
A great proposal can be lost if it is not presented with Impact. Your personal confidence and presentation skills are key to persuading your customers of the benefits of your proposal
OVERVIEW
A blended learning program that supports delegates to consider and improve their presentation skills. Including PowerPoint skills, tools and techniques and practice sessions.
Summary
This workshop mixes virtual and in person session to enhance the skills of your teams to ensure that every presentation is created with the customer in mind, impactful and compelling.
Delegates will be provided with a range of new skills, tools and techniques and will be provided with a unique opportunity to practice these new skills and receive 1-2-1 feedback.
Learning Objectives
Learning Objectives:
•Develop new PowerPoint Skills
•Learn to use the AMP Impactful Presentation model
•Audience focus
•Manage your self and environment
•Present with Impact
•Provide the opportunity to practice new skills
High Performing Team Collaboration
The most valuable resource you possess is your people. You need to create an environemnt where you help them to thrive and perform to the ebst of their ability
OVERVIEW
A high-performing team process is important because it fosters a collaborative environment where individuals trust each other, communicate openly, share ideas freely, and are collectively focused on achieving shared goals, ultimately leading to better results and increased productivity compared to individuals working alone;
Summary
Key elements include common goals and business objectives (Thrust) that are clearly defined, a great understanding of how the business objectives will be delivered with everyone taking accountability (Task) clear communication, adaptability, and a commitment to continuous learning and improvement and problem resolution. (Team), mutual respect and adaptability (Trust)
Learning Objectives
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Learn the barriers impacting your business
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Resolve conflict
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Increase efficiency
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Create the most effective cadence and flow within your business
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Share long to medium term plans in a clear and transparent way
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Create team cohesion
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Celebrate success to increase engagement